如何联系我们

How to contact us

请发送邮件至 postmaster@mingri-tech.cn。为便于处理，请尽量写明：应用名称与版本（一般可在应用的设置或个人页面底部查看）、设备型号、iOS 版本，以及问题的简要说明或截图。我们会尽快回复，通常在数个工作日内。

Please email postmaster@mingri-tech.cn. To help us investigate, include the app name and version (usually shown at the bottom of Settings or Profile), your device model, your iOS version, and a short description or screenshot of the issue. We aim to reply within a few business days.

我们的应用

Our apps

当前可通过 App Store 获取的应用包括：

Apps currently available on the App Store include:

• KanaMichi: Japanese Practice （日语学习）(Japanese learning)
• Tallymori: Expense Tracker （记账）(expense tracking)

隐私相关说明见隐私政策。该政策目前为待审阅草稿。

Privacy information is in our Privacy Policy, which is currently a draft pending review.

购买与订阅

Purchases and subscriptions

如何取消订阅？

How do I cancel a subscription?

订阅由 Apple 管理，而不是由应用直接扣款。请在设备上打开“设置 → Apple ID → 订阅”，选择相应应用后取消。取消后，已支付周期内的权益通常仍可使用至周期结束。删除应用并不会自动取消订阅。

Subscriptions are managed by Apple, not billed directly by the app. On your device, open Settings → Apple ID → Subscriptions, select the app, and cancel. You typically keep access until the end of the period already paid for. Deleting the app does not cancel a subscription.

已付款但权益未解锁

I paid but features are still locked

请在应用的购买或订阅页面选择“恢复购买”，并确认设备登录的是购买时使用的同一个 Apple ID，然后重新打开应用。如仍未恢复，请来信并说明购买大约时间。

Open the app’s purchase or subscription screen and choose Restore Purchases. Make sure the device is signed in with the same Apple ID used for the purchase, then relaunch the app. If it still does not restore, email us and include the approximate time of purchase.

退款

Refunds

App Store 购买的退款需通过 Apple 申请。你可以在 Apple 的报告问题页面提交请求。

Refunds for App Store purchases are handled by Apple. You can submit a request through Apple’s Report a Problem page.

常见使用问题

Common questions

语音或麦克风无法使用

Audio or the microphone does not work

请在“设置”中确认已向相应应用开启麦克风权限，并检查静音开关、音量和是否连接了蓝牙耳机。部分语音功能需要网络连接。

In Settings, confirm that microphone access is enabled for the app, and check the silent switch, volume, and any Bluetooth headphones. Some speech features require an internet connection.

数据保存在哪里？更换设备怎么办？

Where is my data stored, and how do I move to a new device?

许多数据保存在你的设备上。卸载应用可能会删除这些数据。如果应用提供备份或导出功能，请在更换设备前先导出。若你使用了 iCloud 或其他系统备份，恢复结果取决于你的备份设置。

Much of your data is stored on your device. Deleting the app may remove it. If the app offers a backup or export feature, export first before you switch devices. If you use iCloud or another system backup, restoration depends on your backup settings.